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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Abby Earl

March 14, 2023

5  out of  5 rating by Abby Earl
"Leslie was extremely helpful and prompt in her support to get my insurance switched quickly when my circumstances had a really tight turnaround. Wonderful experience and would highly recommend!"

Sanjuktha Mohan

February 27, 2023

5  out of  5 rating by Sanjuktha Mohan
"Conner T. was very informative and patient when setting up my auto policy. Would highly recommend you ask for Conner if you have any insurance needs!"

Katrina Pedersen

January 25, 2023

5  out of  5 rating by Katrina Pedersen
"Every time I need a document emailed, or I move to another part of Austin, the kind folks in Jessie's office are always very helpful and get me taken care of in a timely manner!! Thank you Careen for helping me this morning!"

Ann Marie Klacko

January 11, 2023

1  out of  5 rating by Ann Marie Klacko
"I’ve enjoyed having my insurance policies with State Farm overall but Jesse McConchie’s office has been absolute hell to work with regarding my out of state transfer for life insurance. They consistently bill me for an account already closed in their office and I can’t move forward with my new office til they do so. The staff is incompetent, untrustworthy, and rude."

Danica Delacruz

December 21, 2022

5  out of  5 rating by Danica Delacruz
"When I needed car insurance I received prompt and friendly service from Conner. He was very helpful with all my questions. Thank you!"

Dominic Moore

December 21, 2022

5  out of  5 rating by Dominic Moore
"Conner was such a huge help with my insurance quote, very great communications skills and through! Recommend him giving everyone quotes!!!"

Robert mills

December 6, 2022

5  out of  5 rating by Robert mills
"I had an outstanding experience today buying car insurance. Conner, my State Farm agent worked with me to ensure I have all the required clauses in the contract to provide the best possible coverage at a great premium price. This professional assistance makes me complexly reassured that I made the right decision to use State Farm. Thank you Conner"


December 2, 2022

5  out of  5 rating by Anonymous
"Leslie was patient with all my questions I had. She is kind and personable. I felt a sense of relief trying to find new car insurance. Thankyou Leslie for all your help!"

Grant Newlin

November 21, 2022

1  out of  5 rating by Grant Newlin
"The customer is always wrong with this branch. State Farm customer for 10+ years high value client and they couldn’t service the account, after having switched from a terrific State Farm agent from IL (moved to TX). It’s a nightmare dealing with their customer service."

Peggy McDaniel

November 12, 2022

5  out of  5 rating by Peggy McDaniel
"We have used State Farm for all our insurance needs for 30 plus years. I’ve never taken the time to write a review, but I wanted to share how much I appreciate the kindness, support, professionalism, communication skills, assistance, and the personality of my State Farm representatives that I’ve had the privilege to work with the last few days. I first spoke to Jeanie Vaill, wow, what a pleasant experience. She made what I thought was a huge ordeal to handle seem so simple. She reassured me everything was going to work out. She kept me updated, as things progressed. I can’t praise her enough!!! Thank you Jeanie!!! Jessie McConchie, our State Farm Agent went above and beyond also. She worked after hours to analyze our concerns/needs and promptly got us quotes to assure we were covered with insurance. Our friends had told us what an awesome Agent Jessie was a few years ago, so we had asked for her to be our Agent. She certainly verified what a great decision we made to have her as our Agent. These two professionals are no doubt the best. State Farm is very fortunate they have Jeanie and Jessie supporting them."

Sue Levy

September 30, 2022

5  out of  5 rating by Sue Levy
"I am a Pennsylvania Insurance Agent who's company does not write in Texas and when my daughter needed insurance in Texas we used Leslie Monroe at the Jessie McConchie State Farm Agency and she was wonderful. She was very knowledgeable and quick! Hey is you are ever looking for a job in PA look me"

Kimberly Small

September 12, 2022

5  out of  5 rating by Kimberly Small
"Leslie was incredible in helping me navigate getting home owners for my new build, tracking progress and working through the delays with me and my lender. She made it a breeze and so easy!"

Farzin Barekat

August 26, 2022

5  out of  5 rating by Farzin Barekat
"Conner Thayer was very helpful and addressed all my questions and concerns."

Linnea Fox

January 14, 2022

5  out of  5 rating by Linnea Fox
"Leslie was very helpful and kind on the phone. She took time to get to know me and help me find the best policy."

Melanie Noble

January 7, 2022

5  out of  5 rating by Melanie Noble
"I worked with Leslie and she was very helpful and responsive on setting up a new policy!"

Nate W

November 29, 2021

5  out of  5 rating by Nate W
"I've always had an excellent experience here. People have been very friendly, helpful, and quick on setting up policies and updates for auto and renter's insurance. This has been very nice and stress reducing when moving/changing things and I appreciate the ease with which I have been able to keep my insurance up-to-date! A+"

Denise Steward

October 29, 2021

5  out of  5 rating by Denise Steward
"We use State Farm for our work insurance and whenever I need a COI for an event, Leslie and the team are always super responsive in helping me. Thanks!"

Grant C

October 29, 2021

5  out of  5 rating by Grant C
"They work hard to get clients every discount and are very responsive... which is hard to come by these days. Leslie Monroy has been extremely helpful on Jessie's team, highly recommend."

venus silva

October 22, 2021

5  out of  5 rating by venus silva
"Love my experience with State Farm. Leslie in particular is very responsive and attentive when it comes to the clients needs. If you want great service this is the way to go!"

Rick Grayson

September 21, 2021

5  out of  5 rating by Rick Grayson
"The team was incredibly helpful at helping me choose the best renters' insurance package. Highly recommend working with Leslie!"

Mercy Hernandez

September 15, 2021

5  out of  5 rating by Mercy Hernandez
"Leslie is very knowledgable and super easy to work with! She always takes care of my insurance needs."

Strat Schock

August 30, 2021

5  out of  5 rating by Strat Schock
"Responsive and good value. Like having someone I can reach out to for corrections, questions, etc."

Erika S

July 24, 2021

5  out of  5 rating by Erika S
"Working with Mercy was smooth sailing. I needed to renew my renters insurance and switch it to a new location, and despite some hiccups on my end, Mercy quickly and accurately got the job done with ALL of the information I need. Thanks, Mercy!"

Courtlynn Byargeon

July 22, 2021

5  out of  5 rating by Courtlynn Byargeon
"I LOVE my experience with State Farm. This office has been nothing but kind, helpful, and quick! My Insurance Account Rep., Mercy, has been helping me with Renter's Insurance and she has been great! We have car insurance, small business insurance, and renters insurance through State Farm and I feel like pricing is absolutely fair and they always go above and beyond to help answer any questions."

A Tate

June 21, 2021

5  out of  5 rating by A Tate
"I was recently moving to Texas from out of state and was overwhelmed by the many policy changeovers I needed to make! After calling around to different offices, I finally landed on the phone with Johnny who immediately made me feel at ease. He was direct, clear and super friendly. He quickly provided me with quotes for both renters and auto insurance. The rate is excellent, the policy is thorough and I have been so satisfied with the continued customer service. Thank you so much!"